• If you're unhappy with the service you’ve received, and you haven't raised your concerns yet, please call us. Follow this link to find the contact details relevant for your policy.


• If your complaint is currently being investigated, or you are unhappy with the response you’ve received, you can read our complaint-handling procedures by following this link.

If you are unhappy with any aspect of our service, we would like to hear about it. In the first instance, you should contact the Complaints Team, on your normal contact number, which can be found by using the complaint link at the top of this page, or the contact us section.