ex-Britannic Retirement Solutions (BRS)

This section will help you contact us, if you can’t find the information you’re looking for.

Former Britannic Retirement Solutions policyholders

If you want to write to us, you should write to:

Phoenix Life Limited
1 Wythall Green Way
Wythall
BIRMINGHAM
B47 6WG

If you want to speak to us then you can use the following numbers:

Calling from the UK	0845 938 0551 Low call rates apply, although costs can vary between telecom providers.
Calling from overseas	+44 (0)1564 20 7074

You can also fax us using:

Faxing within the UK	0845 002 0347 Low call rates apply, although costs can vary between telecom providers.
Faxing from overseas	+44 (0)1564 82 8822

We’re open Monday to Friday, from 9am to 5pm GMT, excluding bank holidays. We may record or monitor calls for your protection.