Plain English

We work closely with Plain English Campaign to offer plain English related training to all our staff.  We are also working to ensure our communications are written in a way that can be understood.

We constantly review our communications to ensure they are to-the-point and:

• are clear, fair and are not misleading;
• avoid jargon where possible and explain any technical terms;
• provide contact details;
• inform you of what to do next;
• tell you where to go for further information; and
• provide you with all the information you need to make an informed decision.

We’re always seeking feedback from our customers.  So, if you have any feedback on the communications you receive from us, or would like to participate in one of our customer feedback sessions, please contact us at customerpolicystandards@pgl.net.

For more information on Plain English Campaign visit their website at www.plainenglish.co.uk.