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Customer Impact Scheme
The Association of British Insurers’ (ABI) Customer Impact Scheme is part of our industry’s commitment to continuously build on customers’ experiences. An annual customer survey is conducted, and each participating company is required to produce a report of their results. Please find below a link showing our second annual report.
We have signed up to the following three customer commitments, which we will monitor ourselves against.
- To develop and promote products and services which meet the needs of customers.
- To provide customers with clear information and good service when they buy products.
- To maintain appropriate and effective relationships with customers, providing them with a good service after they have bought a product.
If you are interested in taking part in our next Customer Impact Survey or would like to find out more, please contact us at communications@thephoenixgroup.com.
To view our latest Customer Impact Scheme Report, please follow the link below.
To view the previous years Customer Impact Scheme Reports, please follow the links below.
For more information on the Customer Impact Scheme and to view the industry reports, visit ABI’s website at www.customerimpact.org.
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